(Frequently Asked Questions)

    Q. What is laser etching?
    A.  Laser etching is a form of engraving on stone, tile, wood, etc.   A computer will scan the picture you provide of your pet and with a laser etch it onto a memorial.  So the finished product is the actual picture of your loved one, not an artist’s rendition.

    Q. What is the turn around time on custom laser etched orders?
    A.  About 2 weeks if the product is not on back order.  Large Headstones may   take longer due to order time, shipping and etching a large product.  Please ask when you order about the current turn around time.

    Q.  Is there any way I can see what my pet’s memorial will look  like BEFORE it is etched to make sure I like it?
    A.  After you order a custom laser etched product, you will be Emailed a proof of what the finished product will look like for your approval.  You then will be able to make changes before the actual memorial is made. You are allowed 1 change, so please try
very hard to design exactly what you'd like the first time.  After 2 proofs, each additional
proof is $25 extra for set up.

    Q.  How many words can I put in a tribute to my pet on a laser etched memorial?
    A.   This depends on the size.   Small memorials only allow a few words.  Larger ones can accomodate a few phrases.   Email us with your memorial, then we will see what will look best with your choice of fonts.

    Q.  If I want to have my pet’s cremains sealed into a memorial jewelry urn, where do I send them?
    A.  Any cremains to be sealed into jewelry or whipped into a glass memorial need to be carefully packaged and mailed with your name and address and Treasured Friend Memorials written inside  to: Treasured Friend Memorials C/O  United Priority   40984 Grouse Drive Three Rivers, Ca. 93271

    Q.  How do you handle returns?
    A.  Your satisfaction is guaranteed.  If for some reason you do not like a non-custom  product, you may return it within 1 week for a  full refund, minus the shipping costs.  If a product is damaged  during shipment, simply return it and another will be shipped out immediately.  Custom orders are proofed and approved before engraving.  Custom orders cannot be returned unless damaged in shipment.  Products having pet cremains sealed in them are also not returnable unless damaged.

    Q.  How do I know what size urn to buy?  
    A.  You will need 1 square inch for every pound your pet weighs.

    Q.  What payment methods do you offer?  
    A.  Visa, Master card, and Pay Pal.

    Q.  How do I know what size headstone I should buy?  
    A.  If you are placing your loved one to rest in a Pet Cemetery,  you need to check with that cemetery to see what the requirements are there.   Each one is different.   Some will allow you to use a temporary marker while the larger headstone is being made.

    Q.  What size casket do I need for my pet?
    A.  The caskets have the size listed by the approximate weight of
    your pet. Check the description of the casket you have chosen.

    Q.  Is it a good idea to order my pet’s memorial needs before he/she is gone?
    A.  Yes, definitely.  It will save you a lot of time and stress and will allow you to mourn the loss of your loved one without  having to wait for your order.  We also have
expedited shipping available, please call me for a quote at 208 403-5992.

    Q.  Do I have a choice of fonts I want to use when I custom order a memorial?
    A.  Yes, there are many different fonts you can choose from.  See attached list of fonts under the laser etching instructions.

    Q.  How do make sure the picture of my pet is going to be high quality for the laser etching?
    A.  See “Special Notes and Instructions on Images” under the link to Instructions for Laser Etched Memorials.